Dear Mr Scott
My husband David and I should like to say how much we have appreciated the ethos of your company as reflected in the way Tracy Saxton treated us during our rental of 6 Pilot Wharf, Pierhead, Exmouth. After several months back in England – dragging our way through some very dubious rental practices by some of the county’s biggest names – she was a light in our deepening gloom. Because no matter what the official guidelines say, you still have to find an agency that actually practises them, instead of demanding hundreds of pounds in extras for contract fees, legal fees, entry fees, inventory fees and exit fees, not to mention £1,000 non-refundable ‘goodwill’ deposits.
From the outset Tracy was unfailingly helpful and informative. Everything was always done in a timely and professional manner and, no matter how busy, she always greeted an impromptu visit in a welcoming and cheerful way.
We can’t thank her, or your agency, enough.